Job Specification
Position:
Funeral Arranger
Company:
Chas. A. Nethercott & Son Limited
20 Aldenham Road, Radlett, WD7 8AX
Hours:
9:00 a.m. – 4:00 p.m., Monday to Friday
Salary:
£27,000 – £30,000 per annum (depending on experience )
About Chas A Nethercott & Sons
Chas. A. Nethercott & Son Ltd is a long-established, family-run independent funeral directors serving the Radlett and Potters Bar communities with dignity, compassion, and professionalism.
With a proud heritage and deep local roots, we are dedicated to supporting families through every step of the funeral process, ensuring that every service is conducted with care, respect, and attention to detail.
Our team is committed to upholding the highest standards of the funeral profession, combining traditional values with a modern, personal approach to funeral care. As a close-knit and respected firm, we take great pride in our reputation for empathy, integrity, and excellence.
Job Purpose:
To oversee the day-to-day funeral arranging and running and administration of the Radlett branch, ensuring the highest professional and operational standards are maintained at all times. This includes acting as on-call supervisor (one week in three), ensuring compliance with company procedures, liaising with head office and the Potters Bar branch, and providing compassionate support and guidance to bereaved families.
The Funeral Arranger will also play a key role in promoting the Radlett branch within the local community and building professional relationships with third parties in Radlett and the surrounding areas.
Main Responsibilities:
- Ensure a reverent, dignified, and professional service is provided to clients at all times.
- Maintain confidentiality regarding all company activities and sensitive client information.
- Manage and operate the Radlett branch efficiently and in line with company standards and policies.
Key Duties:
- Meet with families to plan and arrange funeral services, providing compassionate support and clear guidance.
- Liaise daily with the mortuary team to ensure high standards of care and presentation for the deceased.
- Opening and managing the Radlett branch (9:00 a.m. – 4:00 p.m., Monday to Friday).
- Ensuring the Radlett branch operates transparently “by appointment only” when covering Potters Bar.
- Providing cover at Potters Bar during holidays or absences of funeral arrangers
- Advising families on and managing memorial orders.
- Acting as on-call supervisor one week in three —
- Handling incoming and outgoing post and completing general office duties.
- Managing client calls, funeral documentation, and branch diary entries.
- Maintaining accurate manual and digital records.
- Overseeing daily maintenance, cleaning, and disinfection of company premises.
- Overseeing receipt and recording of monies.
- Ensuring GDPR compliance through regular liaison with the Data Protection Manager.
- Reporting Health & Safety concerns to the Health & Safety Manager.
- Upholding company policies and ensuring Health & Safety standards are maintained.
- Attending to families visiting the chapel of rest.
- Managing the care and transfer of human remains and ashes.
- Providing compassionate support to bereaved families.
- Carrying out any other reasonable duties as required.
Requirements:
- GCSE (or equivalent) in English and Mathematics.
- 2 years funeral arranging preferred but full training will be provided.
- Proficient in Microsoft Word and familiar with funeral home software systems.
- Full clean driving licence held for at least 2 years (manual preferred).
- Use of own vehicle for business purposes.