We are looking on behalf of our client, a well established Funeral Directorship in Essex for a skilled Funeral Arranger / Administrator.
Responsibilities:
- Provide an efficient and sensitive service for clients, both face-to-face and on the telephone and dealing with the related correspondence.
- To arrange funerals for the bereaved, taking details clearly and accurately and dealing with the relevant third parties to organise the funeral.
- All staff are expected to act and speak in a manner that recognises the sensitivity of bereavement, both during and outside working hours.
- To promote the business externally by liaising with our local communities and identifying opportunities for the further development of the business.
- Undertake day-to-day administration in the office.
- Input data to the funeral management software
- Organise orders of service for printers
- Receive clients into offices and chapels, including arranging funerals and pre-need funerals
- Assist in organising events such as seminars/workshops/meetings to promote the business.
- Liaise with Clients, Nursing Homes, Ministers, Doctors, Hospitals, Coroner’s officers
- Attend Chapel visits outside normal office hours, when required.
- Cover telephones outside normal office hours, as part of the staff rota.
- Adhere to the Company Health and Safety Policy.
- Maintain the working environment, always keeping it clean and tidy and ensuring that public areas are well-presented.
- Carrying out any other duties as required by the company
- Initial training will be provided internally. Attendance at external training will be expected.
Experience preferable but not essential.
28 days per calendar year including bank holidays
Office hours Monday – Friday 9.00 am – 5.00 pm
All appointments are subject to a probationary period of six months.