Responsibilities
To provide an efficient and sensitive service for clients, both face-to-face and on the telephone and dealing with the related correspondence.
To arrange funerals for the bereaved, taking details clearly and accurately and dealing with the relevant third parties to organize the funeral.
All staff are expected to act and speak in a manner that recognizes the sensitivity of bereavement, both during and outside working hours.
To promote the business externally by liaising with our local communities and identifying opportunities for the further development of the business.
Day to Day Activities
Undertake day-to-day administration in the office.
Input data to the funeral management software
Organise orders of service for printers
Receive clients into offices and chapels, including arranging funerals and pre-need funerals
Assist in organising events such as seminars/workshops/meetings to promote the business.
Liaise with Clients, Nursing Homes, Ministers, Doctors, Hospitals, Coroner’s officers
Attend Chapel visits outside normal office hours, when required.
Cover telephones outside normal office hours, as part of the staff rota.
Adhere to the Company Health and Safety Policy.
Maintain the working environment, always keeping it clean and tidy and ensuring that public areas are well-presented.
Carrying out any other duties as required by the company
28 days annual leave, per calendar year including bank holidays – pro rata
Normal Office hours Monday – Friday 9.00 am – 5.00 pm with additional out of hours on an ad-hoc basis
** Prior experience as a Funeral Arranger required for this position **
Job Type: Full-time
Pay: £25,000.00 per year
Schedule:
Monday to Friday