Job description
We are urgently seeking a funeral professional to work as a Funeral Arranger on a part-time basis for our established and well respected client, based at their premises in Swadlincote, Derbyshire.
You will be joining a well-established Funeral Business working as part of the local team, providing a professional service whilst achieving excellence in funeral arrangements. You will arrange funerals for the designated office, and possibly assisting other neighbouring sites.
Funeral Arranger Requirements:
- Have a professional appearance dressed in company uniform provided.
- Reflect the professional image of the society by following the policies and procedures as set out in the society hand book and funeral department work book.
- Demonstrate empathy, compassion and caring approach to clients.
- Demonstrate the attitude needed to do a great job; positive, proactive, team-spirited, dynamic and open to learning, innovative.
- Follow client confidentiality and current GDPR guidelines.
- Hold a detailed understanding of the bereavement registration process.
- Have a confident knowledge of products and services the funeral department can provide.
- Be capable of using the funeral management system including, data input, posting payments, raising invoices, and data search.
- Professionally liaise with 3rd party agencies to produce a funeral to the client’s satisfaction.
- Be responsible for payments made by clients. This includes cash, Cheque and card payments.
- Community support and promotion.
- A confident understanding of prepaid funeral products including 3rd part products.
- Support visitors with practical and emotional support during branch visits.
- Funeral Arrangers additional duties
Some Funeral Arrangers may be responsible for satellite funeral homes. This will involve either lone working or as part of a small team. In these situations, Funeral Arrangers would also be expected to maintain a clean and tidy branch.
- Branch housekeeping.
- Key holding responsibilities.
- Petty cash.
- Community support and promotion.
- Any other duties to support the continuity of the funeral office
** Preference will be given to candidates with experience of working within the funeral industry **
Job Type: Part-time
Pay: £11.50-£12.00 per hour
Expected hours: 20 per week