Location: Hayes Middlesex
Salary: £15 per hour
Schedule:
- Monday to Friday ( 25 hours per week)
- Potential to work 1 Saturday every 3 weeks (9 AM – 12 PM, additional payment provided)
About Us
A Cain Funeral Directors is a family-oriented, independent funeral home dedicated to supporting families from all backgrounds and faiths. With a strong reputation for professionalism and compassion, we provide excellence in funeral arrangements while ensuring our clients receive the highest standard of care.
We are looking for an experienced and empathetic Funeral Arranger to join our well-established team. The role involves arranging funerals at our designated office and occasionally supporting neighbouring locations.
Key Responsibilities
- Funeral Arranging: Guide families through funeral arrangements with professionalism, empathy, and attention to detail.
- Client Care: Offer practical and emotional support to visitors during branch visits.
- Professional Standards: Maintain a professional appearance and adhere to confidentiality (GDPR compliance).
- Coordination: Liaise with third-party agencies (e.g., cemeteries, crematoria, florists) to deliver funeral services that meet client needs.
- Financial Handling: Process client payments (cash, cheque, and card) securely and accurately.
- Community Engagement: Represent the company within the local community and promote funeral services.
- Administrative Duties:
- Manage funeral management software (Eulogic), including data input, payment processing, invoicing, and records search.
- Hold a detailed understanding of bereavement registration processes.
- Maintain accurate client records and service details.
- Social Media Management: Assist in managing the company’s social media platforms.
Essential Requirements
- Minimum 2 years’ experience as a Funeral Arranger, preferably within an independent funeral directorship.
- Proficient in Eulogic funeral management system (or similar).
- Experience using social media platforms for business purposes.
- Strong communication, organisational, and interpersonal skills.
- Compassionate, discreet, and professional when handling sensitive situations.
Benefits
- Uniform Allowance
- 28 Days Holiday (inclusive of Bank Holidays)
- Additional pay for out-of-hours work and Saturday shifts